The session with Daniel Pink was certainly entertaining and fun. After he spoke, Joan Fry Williams led a lively discussion with library folks on how to put his theories and ideas into practical use inside our libraries. Pink named 6 things that matter most:
Design - How do we deliver things to people they didn't know they were missing? Ideas: 1) if you don't involve the user in the design decision, they should ignore you. 2) clutter is the enemy of design; moving clutter off the desk is the #1 improvement to customer service.
Story - We need anecdotes and transformative stories from the customers we serve in our community; helps in the relationship-building between library staff and our customers (brings them back).
Symphony - Pattern recognition, big picture thinking and looking for meaningful trends. Ideas: working together to create something meaningful. As librarians, we work with our customers to compile information, validate it as reliable information, help them to synthesize the information and finally, help them to derive meaning from the information within their own context. (Information Literacy!!)
Empathy - Valuable; cannot be outsourced. We need to make our signage more "emotionally intelligent". My favorite example of a Pink sign - 'WELCOME - Be Nice or Leave'. Another example - 'Don't Worry, this line moves very quickly'.
Play - Have fun! Suzy explained the Library Friday Happy Hour; let's go for it; why not?!
Meaning - Pink used the 20-10 example: If you had $20 million dollars in the bank with only 10 years to live, would you continue doing what you're doing now? Think about it......
Vicki Rondeau
Subscribe to:
Post Comments (Atom)
0 comments:
Post a Comment